Terms

These Terms and Conditions govern the use of the VELKS Group website and the purchase of any products or services offered by VELKS Group.

By accessing this website, placing an order, booking a consultation, subscribing to a service, or purchasing any digital product, you agree to be bound by these Terms and Conditions.

1. Company Information

VELKS Group
57, Avenue de la Gare
L-1611 Luxembourg
Grand Duchy of Luxembourg

Email: contact@velksgroup.com

2. Scope of Services

VELKS Group offers digital products and services, including but not limited to:
- digital systems
- software prototypes
- downloadable files
- templates
- documentation
- licenses
- digital consulting
- strategy sessions
- implementation support
- subscription-based digital services

All services and products are subject to availability and may be updated, modified, replaced, or discontinued at any time.

3. Nature of Digital Products

Products sold through this website may include digital content delivered electronically. These products may be made available by download, account access, email delivery, or direct online access.

No physical goods are shipped unless explicitly stated otherwise.

Customers are responsible for reviewing product descriptions, technical requirements, and delivery formats before purchase.

4. Consulting and Professional Services

VELKS Group may provide consulting, advisory, implementation, and strategic support services.

Unless explicitly agreed otherwise in writing, consulting services do not constitute legal advice, tax advice, accounting advice, regulated financial advice, or official public grant approval services.

Any assistance related to digital transformation projects, administrative preparation, or innovation support is provided as strategic and technical support only.

Final decisions by public institutions, private entities, regulators, or third parties remain outside the control of VELKS Group.

5. Orders and Contract Formation

An order is considered accepted only once payment has been successfully processed and confirmation has been issued.

VELKS Group reserves the right to refuse, suspend, or cancel any order where fraud, abuse, technical error, pricing error, unauthorized payment activity, or violation of these Terms is suspected.

6. Payments

Payments are processed through secure third-party payment providers such as Stripe or other authorized payment processors.

By submitting payment information, the customer confirms that they are legally authorized to use the chosen payment method.

VELKS Group does not store full payment card details.

7. Pricing and Taxes

Prices displayed on this website are shown in the currency indicated on the relevant page.

VELKS Group reserves the right to update prices, offers, discounts, and promotions at any time without prior notice.

Where required by law, taxes, VAT, or other mandatory charges may apply.

8. Digital Delivery and Immediate Performance

Where a product consists of digital content, access may be granted immediately after payment.

By completing the purchase of digital content and accessing, downloading, or using such content, the customer expressly requests immediate performance and acknowledges that, where applicable by law, the right of withdrawal may be lost once digital delivery begins. EU consumer law provides a 14-day withdrawal right for distance contracts, but there is an exception for online digital content once supply has begun with the consumer’s prior express consent and acknowledgment of the loss of that right.

9. Refunds

Refunds are governed exclusively by the Refund Policy published on this website.

Customers are responsible for reviewing the Refund Policy before purchase.

10. Accounts and Access

Customers may be required to create an account in order to access downloads, subscriptions, or purchased services.
Customers are responsible for maintaining the confidentiality of their login credentials and for all activity carried out under their account.

VELKS Group reserves the right to suspend or terminate accounts in cases of abuse, fraudulent activity, unauthorized sharing, technical attacks, copyright infringement, or breach of these Terms.

11. Permitted Use

Unless otherwise expressly stated in writing, all products and services are provided for the customer’s own internal business or personal use, subject to the license granted with the relevant product.

The customer may not, without prior written authorization:

copy, redistribute, resell, sublicense, publish, share, upload, reverse engineer, or exploit the materials beyond the rights explicitly granted

Where a product includes a resale license or other commercial use authorization, the scope of that authorization is limited strictly to the terms stated in the relevant product materials.

12. Intellectual Property

All materials provided by VELKS Group, including but not limited to:
- software
- structures
- interfaces
- texts
- visuals
- documentation
- contracts
- templates
- systems
- brand assets

remain the intellectual property of VELKS Group or its licensors, unless explicitly stated otherwise.

No ownership rights are transferred to the customer by purchase.

13. Client Responsibility

Customers are solely responsible for:

reviewing product requirements before purchase properly implementing purchased systems using products lawfully and ethically maintaining their own infrastructure, credentials, APIs, and business compliance

VELKS Group is not responsible for the customer’s inability to use a product due to lack of technical knowledge, failure to follow instructions, third-party platform restrictions, incompatible systems, or changes made by the customer after delivery.

14. No Guarantee of Business Results

VELKS Group provides tools, systems, documentation, and strategic services intended to support business operations and digital deployment.

No representation or guarantee is made regarding income, profitability, business approval, commercial success, market adoption, legal approval, grant approval, or any particular operational outcome.

Results depend on numerous external factors, including execution, market conditions, pricing, client actions, and third-party services.

15. Third-Party Services and Dependencies

Some products or services may rely on third-party platforms, hosting environments, APIs, browsers, cloud tools, or external providers.

VELKS Group is not liable for interruptions, policy changes, outages, restrictions, cost changes, or failures caused by third-party providers.

16. Support Scope

Any support provided is limited to the support scope described on the relevant sales page or service agreement.

Unless expressly included, support does not include:
- custom development
- custom design
- strategic consulting
- advanced troubleshooting outside the delivered materials
- third-party integrations not included in the original offer
- modifications made by the customer after delivery

17. Limitation of Liability

To the maximum extent permitted by applicable law, VELKS Group shall not be liable for:
- indirect damages
- loss of profits
- loss of revenue
- loss of business opportunity
- data loss
- service interruption
- reputational damage
- consequential or incidental damages

This limitation does not exclude rights that cannot be excluded under mandatory consumer law. Luxembourg and EU consumer law provide mandatory rights for consumers, including distance-selling rights and conformity protections.

18. Chargebacks and Abuse

VELKS Group reserves the right to contest chargebacks where digital content, access, downloads, support, or services have already been delivered.

Fraudulent chargebacks, unauthorized account use, redistribution of materials, or abusive use of support channels may result in account suspension, service refusal, termination of access, and legal action where appropriate.

19. Consumer Rights

Nothing in these Terms excludes or limits mandatory rights granted to consumers under applicable Luxembourg or European Union law. EU consumer rules require pre-contract information for distance sales and provide harmonized protections for online purchases.

20. Modifications

VELKS Group may revise these Terms and Conditions at any time.

The version published on this website at the time of purchase shall apply to that purchase, unless a later version is required by law.

21. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Luxembourg and applicable European Union law.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of Luxembourg, without prejudice to any mandatory consumer rights applicable under EU law.

22. Contact

For any questions regarding these Terms and Conditions, please contact:

VELKS Group
57, Avenue de la Gare
L-1611 Luxembourg
Grand Duchy of Luxembourg

Email: contact@velksgroup.com

Use of this website implies understanding and acceptance of these terms.